Refund policy
We want you to be happy with your ManiPen order. Please review the following conditions before requesting a return.
30-Day Return Window
Eligible items may be returned within 30 days of delivery. To qualify for a return, the product must be unused, unopened, in its original condition, and in its original packaging.
Opened or Used Cosmetic Products
For hygiene and safety reasons, nail polish, gel products, and other personal-use cosmetic products are not eligible for return once they have been opened, applied, or used.
If you believe your product arrived damaged, defective, incorrect, or unusable due to a manufacturing issue, please contact us with clear photos or a short video showing the problem. We will review the issue and provide an appropriate resolution where applicable.
Buy One Get One Free & Promotional Offers
Orders purchased through Buy One Get One Free (BOGO), free-gift, bundle, or other promotional offers are not eligible for change-of-mind returns once the products have been opened or used.
For eligible unopened promotional returns, all products included in the promotion, including any free items, must be returned together. If only part of the promotional order is returned, any refund may be adjusted to reflect the original promotional discount.
Final Sale Items
Products specifically marked Final Sale at the time of purchase cannot be returned for a change of mind.
Non-Returnable Items
- Opened or used nail polish or gel products
- Used personal-care or cosmetic products
- Gift cards
- Final-sale items
- Promotional/free items returned separately from the qualifying purchase
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible with your order number and photos/video of the issue so we can review it.
Skin Sensitivity
Individual reactions to cosmetic products can vary. If you experience irritation or discomfort, discontinue use immediately. An individual sensitivity or reaction does not automatically indicate that the product is defective. Return eligibility will be determined according to the conditions above.
Refunds
Once an eligible return has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.
Shipping costs are non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.